Cambridge IELTS 14 · Listening · Test 2 · Part 1

Listening Test 2, Part 1: answers explained

Total Health Clinic

The recording and its 10 questions (1–10). Every answer is explained with the words that give it away.

Take the whole test, timed Show the answers

Part 1 recording

Play it once, as in the exam, and answer the questions below as you listen.

Questions 1–10

Note completion
1 Contact phone ______
2 Date of birth ______, 1992
3 Occupation works as a ______
4 Insurance company ______ Life Insurance
5 Type of problem pain in her left ______
6 When it began ______ ago
7 Sports played belongs to a ______ club
8 goes ______ Regularly
9 Medical history injured her ______ last year
10 no regular medication apart from ______

Answers explained

Answer the questions first: finding the evidence yourself teaches more than reading it. The answers stay folded until you ask.

Question 1

219 442 9785

What you hear

219 442 9785

Why

Julie gives her number as 219 442 9785 and never corrects it, so what you hear first is final. Keep the three groups in order. The risk lies in the middle group, 442, where the repeated 4 is easily written once or three times.
Question 2

10(th) October

What you hear

October tenth

Why

Only the day and month are missing, and Julie supplies them as October tenth. The doctor then says his records have 1991, but that corrects the year, which is not what the gap asks for. Write 10 October or 10th October.
Question 3

manager

What you hear

I started off as a waitress there a few years ago and I’m a manager now

Why

Julie began as a waitress at the restaurant chain Esterhazy's but is a manager now, so the current job is manager. Waitress is the tempting earlier role. The word 'works as a' in the note points to her present position, not where she started.
Question 4

Cawley

What you hear

Cawley Life Insurance, that’s C-A-W-L-E-Y

Why

Spelling is given letter by letter, C-A-W-L-E-Y, so the insurer is Cawley. The note supplies the words 'Life Insurance' after the gap, so you add only the company name. Writing Cawley Life would repeat words already printed, so keep to the single word.
Question 5

knee

What you hear

I’ve been getting a pain in my knee, the left one

Why

When asked why she has come, she says she has a pain in her knee, the left one. The note already contains 'left', so knee completes it. Her shoulder comes up much later as a past injury and belongs to Question 9, not here.
Question 6

3 weeks

What you hear

it’s three weeks since I first noticed it

Why

She says the pain has been worse for a couple of days, but it began three weeks ago. That is the answer to 'When it began'. The couple of days is a deliberate distractor, since it describes the worsening, not the start. Write 3 weeks or three weeks.
Question 7

tennis

What you hear

I play a lot of tennis

Why

Asked about sport, Julie says she plays a lot of tennis and belongs to a club, though she has not gone since the pain began. Tennis therefore completes 'belongs to a ... club'. Swimming and running are mentioned next, but not as a club.
Question 8

running

What you hear

I sometimes do a little swimming

Why

Swimming is mentioned first, but she says she only does a little, sometimes, and usually on holiday, so it is not her regular activity. What she does regularly is go running three or four times a week, and 'goes ... regularly' fits running.
Question 9

shoulder

What you hear

I slipped and hurt my shoulder

Why

Julie has had no trouble with her legs, but last year she slipped and hurt her shoulder. That is the medical history entry. The knee is the present problem, so writing knee again would be wrong; shoulder is the injury from last year, now better.
Question 10

vitamins

What you hear

I take vitamins but that’s all

Why

She has no allergies and takes nothing regularly except vitamins, which is the only exception the note asks for. Tylenol appeared earlier, but she takes it only for the knee pain and dislikes continuing it, so it is not regular medication.

Part 1 audioscript

Part 1 · audioscript

CARL

Hi, come and take a seat.

JULIE

Thank you.

CARL

My name’s Carl Rogers and I’m one of the doctors here at the Total Health Clinic. So I understand this is your first visit to the clinic?

JULIE

Yes, it is.

CARL

OK, well I hope you’ll be very happy with the service you receive here. So if it’s alright with you I’ll take a few details to help me give you the best possible service.

JULIE

Sure.

CARL

So can I check first of all that we have the correct personal details for you? So your full name is Julie Anne Garcia?

JULIE

That’s correct.

CARL

Perfect. And can I have a contact phone number?

JULIE

It’s 219 442 9785.

CARL

OK, and then can I just check that we have the correct date of birth?

JULIE

October tenth, 1992.

CARL

Oh, I actually have 1991, I’ll just correct that now. Right, so that’s all good. Now I just need just a few more personal details … do you have an occupation, either full-time or part-time?

JULIE

Yes, I work full-time in Esterhazy’s – you know, the restaurant chain. I started off as a waitress there a few years ago and I’m a manager now.

CARL

Oh I know them, yeah, they’re down on 114th Street, aren’t they?

JULIE

That’s right.

CARL

Yeah, I’ve been there a few times. I just love their salads.

JULIE

That’s good to hear.

CARL

Right, so one more thing I need to know before we talk about why you’re here, Julie, and that’s the name of your insurance company.

JULIE

It’s Cawley Life Insurance, that’s C-A-W-L-E-Y.

CARL

Excellent, thank you so much.

JULIE

Now Julie, let’s look at how we can help you. So tell me a little about what brought you here today.

CARL

Well, I’ve been getting a pain in my knee, the left one. Not very serious at first, but it’s gotten worse, so I thought I ought to see someone about it.

JULIE

That’s certainly the right decision. So how long have you been aware of this pain? Is it just a few days, or is it longer than that?

CARL

Longer. It’s been worse for the last couple of days, but it’s three weeks since I first noticed it. It came on quite gradually though, so I kind of ignored it at first.

JULIE

And have you taken any medication yourself, or treated it in anyway?

CARL

Yeah, I’ve been taking medication to deal with the pain. Tylenol, and that works OK for a few hours. But I don’t like to keep taking it.

JULIE

OK. And what about heat treatment? Have you tried applying heat at all?

CARL

No, but I have been using ice on it for the last few days.

JULIE

And does that seem to help the pain at all?

CARL

A little, yes.

JULIE

Good. Now you look as if you’re quite fit normally?

CARL

I am, yes.

JULIE

So do you do any sport on a regular basis?

CARL

Yes, I play a lot of tennis. I belong to a club so I go there a lot. I’m quite competitive so I enjoy that side of it as well as the exercise. But I haven’t gone since this started.

JULIE

Sure. And do you do any other types of exercise?

CARL

Yeah, I sometimes do a little swimming, but usually just when I’m on vacation. But normally I go running a few times a week, maybe three or four times.

JULIE

Hmm. So your legs are getting quite a pounding. But you haven’t had any problems up to now?

CARL

No, not with my legs. I did have an accident last year when I slipped and hurt my shoulder, but that’s better now.

JULIE

Excellent. And do you have any allergies?

CARL

No, none that I’m aware of.

JULIE

And do you take any medication on a regular basis?

CARL

Well, I take vitamins but that’s all. I’m generally very healthy.

JULIE

OK, well let’s have a closer look and see what might be causing this problem. If you can just get up …

Part 1 recording

Questions 1–10

Answers explained

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Part 1 audioscript