IELTS HUB
Formal Complaint Letter #122
GT Writing Task 1

You should spend about 20 minutes on this task.

You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.

Write to the airline and explain what happened:

  • Describe your suitcase
  • Tell them what was in it
  • Find out what they are going to do about it

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
154 words · 3 body paragraphs
Opening

I am writing to bring to your attention the unfortunate incident that occurred during my recent flight with your airline.

Bullet 1

Describe your suitcase

My suitcase is a black Samsonite medium-sized hardshell with a distinctive red luggage tag. It has a combination lock on the side for added security.

Bullet 2

Tell them what was in it

Inside the suitcase, I had packed my essential clothing items for the trip, including several business suits, dress shirts, and a pair of formal shoes. Additionally, I had some personal items such as toiletries, a laptop, and important documents.

Bullet 3

Find out what they are going to do about it

I am concerned as I have not received any updates regarding the status of my lost suitcase. I kindly request information on the steps being taken to locate and return my belongings. It is imperative that I have my possessions back as soon as possible.

Closing

I trust that your airline will handle this matter promptly and efficiently to ensure a positive resolution. I appreciate your attention to this urgent matter.

Go further with the books

General Task 1

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Writing Task 2

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