IELTS HUB
Formal Complaint Letter #126
GT Writing Task 1

You should spend about 20 minutes on this task.

You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.

Write a letter to the bank:

  • Explain what has happened
  • Say why you believe the information is incorrect
  • State what you would like them to do about it

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
215 words · 3 body paragraphs
Opening

I am writing to address a concerning issue regarding my bank account, as I recently received a letter stating that my account is $240 overdrawn and that I will be charged $70, which I believe to be incorrect.

Bullet 1

Explain what has happened

Upon reviewing my recent transactions, I have not made any purchases or withdrawals that would result in my account being overdrawn. I have been diligent in monitoring my finances and ensuring that I maintain a positive balance in my account at all times. Therefore, I am confident that there has been an error in the bank's records.

Bullet 2

Say why you believe the information is incorrect

I believe the information provided in the letter is inaccurate due to a possible technical glitch or human error within the bank's system. I have always maintained a responsible approach to managing my finances and have never allowed my account to be overdrawn. I kindly request the bank to conduct a thorough investigation into this matter to rectify the error.

Bullet 3

State what you would like them to do about it

I kindly request the bank to reverse the $70 charge and correct the inaccurate information regarding my account balance. I trust that the bank will prioritize customer satisfaction and promptly resolve this issue to ensure the accuracy of my financial records.

Closing

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your cooperation.

How our answers are made

Go further with the books

General Task 1

Master IELTS Letters

Guide + Templates + Useful Lines

₹299$9.99CAD 13.99AUD 14.99£7.99NZD 16.99€8.99AED 39SGD 12.99

Free preview

Writing Task 2

100 Essential IELTS Essays

Band 9 Sample Answers for the Real Exam

₹199$6.99CAD 8.99AUD 9.99£4.99NZD 10.99€5.99AED 24SGD 8.99

Free preview

Kit · 3 books + 1 marked essay

Writing 7 Kit

Writing 7.0 is CLB 9 for Canada PR. The strategy to break the 6.5 ceiling, the mistakes that cost marks, the vocabulary that lifts Lexical Resource, then one essay marked to check you are there.

₹799$26.99CAD 37.99AUD 39.99£20.99NZD 45.99€23.99AED 99SGD 34.99 ₹1,296$43.96CAD 60.96AUD 65.96£33.96NZD 73.96€38.96AED 166SGD 56.96

Next question: You bought a music concert ticket. However, you are unable to go. So you want to offer the ticket to your friend.