IELTS HUB
Formal Complaint Letter #16
GT Writing Task 1

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter,

  • explain why you were at the restaurant
  • describe the problems
  • write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
167 words · 3 body paragraphs
Opening

I am writing to express my disappointment with the recent dining experience I had at your restaurant with my family.

Bullet 1

explain why you were at the restaurant

We decided to dine at your restaurant to celebrate my daughter's birthday. We had heard great reviews about the food and ambiance, so we were excited to try it out for ourselves.

Bullet 2

describe the problems

Unfortunately, our experience did not meet our expectations. The food was served cold, the portion sizes were smaller than usual, and the flavors were bland. Additionally, the service was slow and inattentive, which further added to our dissatisfaction.

Bullet 3

write about the action you want the manager to take

I kindly request that the manager investigate the issues we faced during our visit and take necessary steps to improve the quality of food and service at your restaurant. It is essential for a dining establishment to uphold high standards to ensure customer satisfaction and loyalty.

Closing

I hope that my feedback will be taken constructively, and I look forward to hearing about the actions taken to address these concerns. Thank you for your attention to this matter.

Go further with the books

General Task 1

Master IELTS Letters

Guide + Templates + Useful Lines

₹299$9.99CAD 13.99AUD 14.99£7.99NZD 16.99€8.99AED 39SGD 12.99

Free preview

Writing Task 2

100 Essential IELTS Essays

Band 9 Sample Answers for the Real Exam

₹199$6.99CAD 8.99AUD 9.99£4.99NZD 10.99€5.99AED 24SGD 8.99

Free preview

Kit · 3 books + 1 marked essay

Writing 7 Kit

Writing 7.0 is CLB 9 for Canada PR. The strategy to break the 6.5 ceiling, the mistakes that cost marks, the vocabulary that lifts Lexical Resource, then one essay marked to check you are there.

₹799$26.99CAD 37.99AUD 39.99£20.99NZD 45.99€23.99AED 99SGD 34.99 ₹1,296$43.96CAD 60.96AUD 65.96£33.96NZD 73.96€38.96AED 166SGD 56.96

Next question: You are planning a holiday in another country and would like a friend to accompany you.