IELTS HUB
Formal Complaint Letter #168
GT Writing Task 1

You should spend about 20 minutes on this task.

You recently travelled by bus from your hometown to a different city and left some valuable items on the bus.

Write a letter to the bus company:

  • Explain that you left some valuable items on the bus
  • Describe the items you left behind
  • Tell them what to do if they have found the items

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
209 words · 3 body paragraphs
Opening

I hope this letter finds you well. I am writing to inform you that I recently travelled by bus from my hometown to a different city and unfortunately, I left behind some valuable items on the bus.

Bullet 1

Explain that you left some valuable items on the bus

The items I left behind include a black leather wallet containing my identification cards, credit cards, and a significant amount of cash. Additionally, I also left a pair of prescription glasses in a black case. These items hold great importance to me both sentimentally and practically.

Bullet 2

Describe the items you left behind

If the bus company has found the items, I kindly request that they be securely kept until I can arrange for their retrieval. I would appreciate it if you could contact me at the earliest convenience to inform me of the status of my lost belongings. I am willing to provide any necessary details to confirm ownership.

Bullet 3

Tell them what to do if they have found the items

In the event that the items have not been found, I would be grateful if you could make an announcement to all staff members and passengers to be on the lookout for them. Your cooperation and assistance in this matter would be highly valued.

Closing

I trust in the professionalism of your staff and hope for a positive resolution to this situation. Thank you for your attention to this matter.

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