IELTS HUB
Formal Complaint Letter #171
GT Writing Task 1

You should spend about 20 minutes on this task.

You are going on holiday and you would like to hire a car. One of your parties is in a wheelchair.

Write a letter to a car hire company. In your letter

  • explain the reason you need the car
  • describe the type of car you need
  • ask what the price is and what it includes

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
206 words · 3 body paragraphs
Salutation

Dear Sir/Madam,

Opening

I am writing to inquire about hiring a car for an upcoming holiday, during which one of our party members will be using a wheelchair.

Bullet 1

explain the reason you need the car

Due to the mobility challenges faced by one of our companions, it is essential for us to rent a car that is wheelchair accessible. We require a vehicle with a ramp or lift for easy access, as well as sufficient space to accommodate the wheelchair securely during our travels.

Bullet 2

describe the type of car you need

Could you please provide information on the availability of wheelchair-accessible vehicles in your fleet? Additionally, we would like to know the pricing details, including any additional charges for the specialized features required. It would be helpful to understand what the rental price includes, such as insurance coverage and mileage limits.

Bullet 3

ask what the price is and what it includes

We are keen to make the necessary arrangements for our trip and would appreciate clarity on the total cost involved in renting a suitable car for our specific needs. Understanding the pricing structure will assist us in planning our budget effectively and ensuring a smooth and comfortable journey for all members of our group.

Closing

Thank you for your attention to this matter. We look forward to hearing from you soon to discuss the options available for wheelchair-accessible car rentals.

Go further with the books

General Task 1

Master IELTS Letters

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Writing Task 2

100 Essential IELTS Essays

Band 9 Sample Answers for the Real Exam

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Kit · 3 books + 1 marked essay

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