You bought a new HD television last week. At first, it seemed to work perfectly but after a few hours a line appeared across the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you have decided to write to them.

I am writing to express my disappointment with a recent purchase I made at your store last week.

Upon purchasing a new HD television, I was initially delighted with its performance as it worked perfectly. However, after a few hours of use, a prominent line appeared across the screen, and the sound quality started to deteriorate. This unexpected issue has significantly impacted my viewing experience and has left me dissatisfied with the product.

The appearance of the line across the TV screen is highly concerning, and the unusual sound coming from the television is quite bothersome. I have attempted to troubleshoot the problem following the user manual instructions, but the issue persists. As a loyal customer of your store, I trust that you will take this matter seriously and address it promptly.

I kindly request that you resolve this issue by either providing a replacement television or arranging for a repair at no additional cost. I believe that this is a reasonable course of action considering the inconvenience and disappointment this faulty product has caused me. I hope for a swift resolution to this matter to restore my confidence in your products and services.

I look forward to your prompt response and a satisfactory resolution to this matter. Thank you for your attention to this issue.