IELTS HUB
Formal Complaint Letter #18
GT Writing Task 1

You should spend about 20 minutes on this task.

You recently sent some documents by post, but they did not arrive at the destination.

Write a letter to the post office manager. In your letter,

  • give details of the situation
  • describe the documents
  • say what action you want the post office to take

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
203 words · 3 body paragraphs
Opening

I am writing to bring to your attention a concerning issue regarding a recent delivery that did not reach its destination.

Bullet 1

give details of the situation

I had sent a set of important legal documents via post on the 15th of June, with the tracking number 123456789, to be delivered to my lawyer's office in London. However, despite the expected delivery date passing, the documents have not arrived. I have checked the tracking information online, which shows that the package is still in transit.

Bullet 2

describe the documents

The documents I sent include a signed contract, financial statements, and other legal papers required for an ongoing case. These documents are crucial for the legal proceedings, and any delay in their delivery could have serious implications on the case.

Bullet 3

say what action you want the post office to take

I kindly request the post office to investigate the whereabouts of the missing package and expedite its delivery to the intended recipient. It is essential that the documents reach their destination promptly to avoid any further delays in the legal process. I would appreciate your prompt attention to this matter and a swift resolution.

Closing

I trust that the post office will take immediate action to locate and deliver the documents without any further delay. Your cooperation in resolving this issue promptly is highly appreciated.

Go further with the books

General Task 1

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Writing Task 2

100 Essential IELTS Essays

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