You have bought a new mobile phone and in a few days of purchase, it has stopped working. You spoke to the company representative a week ago but it has still not been repaired.

I hope this letter finds you well.

My name is [Your Name], and I am writing to address an issue I have been facing with a mobile phone purchased from your company recently. Despite only having the phone for a few days, it suddenly stopped working. I contacted one of your representatives a week ago to report the problem, but unfortunately, the issue has not been resolved yet.

This situation has caused me inconvenience and frustration as I rely on my mobile phone for both personal and professional communication. I have been unable to stay connected and have missed important calls and messages. I have been patient in waiting for the repair, but the delay is becoming unacceptable.

I kindly request that the company takes immediate action to either repair the phone promptly or provide a replacement. As a loyal customer, I trust that your company values customer satisfaction and will prioritize resolving this matter efficiently. I would appreciate a swift response and resolution to this issue.

I look forward to hearing from you soon regarding the steps that will be taken to address this matter. Thank you for your attention to this urgent concern.