Dear [Company Name],
introduce yourself
My name is [Your Name] and I recently purchased a mobile phone from your website. I was excited to receive the phone, but unfortunately, upon opening the package, I discovered that the phone was faulty. The screen does not display properly, and the phone frequently shuts down unexpectedly.
explain the situation
I am extremely disappointed with this situation as I had high expectations for the quality of the product. As a loyal customer of your company, I trust that you will take the necessary steps to rectify this issue promptly. I believe that it is important for customers to receive products that are in perfect working condition.
state what action you want to be taken
I kindly request that you arrange for a replacement phone to be sent to me as soon as possible. I would also appreciate it if you could provide a prepaid return label for the faulty phone so that I can easily send it back to you. I hope to receive a fully functional phone without any defects this time.
I look forward to your prompt response and resolution to this matter. Thank you for your attention to this issue.
