IELTS HUB
Formal Complaint Letter #247
GT Writing Task 1

You should spend about 20 minutes on this task.

There have been some problems with the public transport you use to commute daily.

Write a letter to the manager of the public transport company. In your letter:

  • describe the problems
  • explain how these problems are affecting you and others

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
208 words · 3 body paragraphs
Opening

I am writing to bring to your attention some ongoing issues with the public transport service that I rely on for my daily commute.

Body 1

Recently, there have been frequent delays in the bus schedule, causing overcrowding and discomfort for passengers. The buses often arrive late, leading to missed connections and making people late for work or appointments. Additionally, the lack of proper ventilation and sanitation on the buses has made the journey unpleasant and unhygienic.

Body 2

These problems are not only affecting me but also many other commuters who depend on this service. The unreliable schedule and overcrowded buses are causing stress and frustration among passengers. Moreover, the uncomfortable conditions on the buses are impacting people's overall well-being and productivity.

Body 3

I would like to suggest some possible solutions to improve the situation. Firstly, increasing the frequency of buses during peak hours could help reduce overcrowding and delays. Secondly, ensuring regular maintenance of the buses to address issues with ventilation and cleanliness is crucial. Lastly, providing better communication to passengers about any schedule changes or disruptions would greatly benefit everyone.

Closing

I hope that these suggestions will be taken into consideration to enhance the quality of the public transport service for all commuters. Thank you for your attention to this matter.

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General Task 1

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Writing Task 2

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