IELTS HUB
Formal Complaint Letter #25
GT Writing Task 1

You should spend about 20 minutes on this task.

You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter

  • introduce yourself
  • explain the situation
  • say what action you would like the company to take

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
197 words · 3 body paragraphs
Salutation

Dear [Car Rental Company],

Bullet 1

introduce yourself

My name is [Your Name], and I am writing to address an issue with the car I rented from your company. Last week, I contacted your customer service to report that the air conditioner in the car had stopped working. Unfortunately, despite my initial complaint, the issue has not been resolved, and it has been causing inconvenience during my rental period.

Bullet 2

explain the situation

I would like to kindly request that immediate action be taken to repair the air conditioner in the car I rented. Having a functioning air conditioner is essential, especially during hot weather conditions. The discomfort caused by the lack of air conditioning has made my driving experience less enjoyable and has affected my overall satisfaction with the rental service.

Bullet 3

say what action you would like the company to take

I urge the company to prioritize this matter and ensure that the necessary repairs are carried out promptly. As a loyal customer who values the services provided by your company, I trust that you will take the necessary steps to rectify this situation and prevent similar issues from occurring in the future.

Closing

I appreciate your attention to this matter and look forward to a swift resolution. Thank you for your understanding and cooperation.

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Writing Task 2

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