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Formal Complaint Letter #263
GT Writing Task 1

You should spend about 20 minutes on this task.

You are studying a short course in another country. Your accommodation was arranged by the course provider. But there is a major problem with the accommodation.

Write a letter to the course provider. In your letter,

  • say what the problem is
  • describe the accommodation you thought you were getting
  • ask the provider to solve the problem

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
206 words · 3 body paragraphs
Opening

I hope this letter finds you well.

Bullet 1

say what the problem is

I am writing to bring to your attention a major problem with the accommodation that was arranged for me by the course provider. The room I was allocated has a leaking ceiling, which has resulted in water dripping onto the floor, making it unsafe and uncomfortable to stay in. This has been causing me a great deal of inconvenience and distress.

Bullet 2

describe the accommodation you thought you were getting

When I enrolled in the course, I was under the impression that the accommodation provided would be a comfortable and safe living space conducive to studying. I expected a clean and well-maintained room with all the necessary amenities. However, the current situation with the leaking ceiling is far from what I had anticipated.

Bullet 3

ask the provider to solve the problem

I kindly request that the course provider takes immediate action to resolve this issue. It is essential for me to have a suitable living environment to focus on my studies effectively. I would appreciate it if you could arrange for the necessary repairs to be carried out promptly or provide alternative accommodation until the problem is fixed.

Closing

I trust that you will address this matter with urgency and ensure that the accommodation meets the expected standards. Thank you for your attention to this important issue.

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