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Formal Complaint Letter #37
GT Writing Task 1

You should spend about 20 minutes on this task.

You are a student at an English language school in Brighton and are living in private accommodation with other flatmates. You have not had hot water or heating for some time. The landlord's workmen have tried to fix the problem but without success.

Write a letter to the landlord. In your letter:

  • state your reason for writing
  • describe the problems and explain how you feel
  • propose a solution and ask the landlord to take actions

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
236 words · 3 body paragraphs
Opening

I am writing to address the ongoing issue of no hot water or heating in our accommodation, which has persisted despite the efforts of the landlord's workmen.

Bullet 1

state your reason for writing

The lack of hot water and heating has been a significant inconvenience for all of us living in the flat. It has made daily tasks such as showering and staying warm extremely difficult, especially during the colder months. This situation has also affected our overall comfort and well-being, leading to frustration and discomfort among the tenants.

Bullet 2

describe the problems and explain how you feel

Despite the attempts made by the landlord's workmen to fix the problem, it seems that the issue remains unresolved. I believe it is crucial for the landlord to take immediate action to ensure that we have access to essential amenities like hot water and heating. It is not reasonable for us to continue living in these conditions, and we require a prompt and effective solution.

Bullet 3

propose a solution and ask the landlord to take actions

I kindly request that the landlord arranges for a qualified professional to thoroughly assess and repair the hot water and heating systems in our accommodation. It is essential that the necessary repairs are carried out as soon as possible to restore a comfortable living environment for all tenants. Your prompt attention to this matter would be greatly appreciated.

Closing

I trust that you will address this issue promptly and effectively to ensure the well-being and comfort of all tenants. Thank you for your immediate attention to this urgent matter.

Go further with the books

General Task 1

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Writing Task 2

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