I am writing to bring to your attention the inadequate heating/cooling system during my recent stay at your hotel in the city.
give details of what was wrong
Despite the unusual cold weather for the time of year, the heating system in my room seemed to be malfunctioning, leaving the room uncomfortably chilly throughout my stay. The thermostat did not respond to adjustments, and the vents emitted only lukewarm air, failing to provide adequate warmth.
explain what you had to do to overcome the problem at the time
To cope with the inadequate heating, I had to resort to using extra blankets and wearing multiple layers of clothing to keep warm during the night. However, this makeshift solution was not ideal and did not provide the level of comfort one would expect from a reputable hotel.
say what action you would like the manager to take
I kindly request that the management promptly address the heating/cooling system issues in the hotel to ensure that future guests do not have to endure similar discomfort. It is essential for the reputation of the hotel to maintain a comfortable environment for guests, regardless of external weather conditions.
I trust that you will take the necessary steps to rectify this issue promptly. Thank you for your attention to this matter.
