You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.

I hope this letter finds you well.

During my recent holiday, I stayed at the hotel your agency had recommended in Bali. The location was beautiful, and the staff were friendly and accommodating. However, I was disappointed with the overall quality of the hotel.

The main reason for my dissatisfaction with the hotel was the cleanliness and maintenance issues. The room I was provided with had a musty smell, the bathroom tiles were cracked, and there were stains on the beddings. Additionally, the air conditioning was not working properly, making it uncomfortable to stay in the room.

I kindly request that the travel agency look into the quality of the accommodations they recommend to future clients. As a gesture of goodwill, I would appreciate a partial refund for the inconvenience and disappointment caused by the substandard hotel.

I trust that you will address this matter promptly and look forward to hearing from you soon. Thank you for your attention to this issue.