IELTS HUB
Formal Complaint Letter #77
GT Writing Task 1

You should spend about 20 minutes on this task.

You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.

Write a letter to the manager of the supermarket. In your letter

  • say who you are
  • give details about the accident
  • suggest how the supermarket could prevent similar accidents

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
199 words · 3 body paragraphs
Opening

I am writing to express my concern regarding a minor accident that occurred in your supermarket.

Bullet 1

say who you are

I am a regular customer at your store and on [date of the incident], I was involved in a minor accident. While browsing the aisles, I slipped on a wet patch near the produce section and fell, resulting in a sprained wrist. The incident was quite distressing and has caused me inconvenience due to the injury.

Bullet 2

give details about the accident

To prevent similar accidents in the future, I suggest that the supermarket increase the frequency of floor inspections and cleaning, especially in high-traffic areas like the produce section. Placing warning signs near wet floors and using non-slip mats can also help alert customers to potential hazards.

Bullet 3

suggest how the supermarket could prevent similar accidents

Furthermore, providing staff training on proper spill cleanup procedures and ensuring that spill kits are readily available can contribute to a safer shopping environment. Implementing regular staff reminders about maintaining a safe store environment is crucial to preventing accidents like the one I experienced.

Closing

I hope that my feedback will assist in improving safety measures at your supermarket. I look forward to hearing from you regarding the steps taken to address this issue. Thank you for your attention to this matter.

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