IELTS HUB
Formal Complaint Letter #80
GT Writing Task 1

You should spend about 20 minutes on this task.

People in your area are having problems with their internet connection. Write a letter to the company which provides the connection.

In your letter,

  • describe the problems
  • explain how it is affecting people
  • say what the company should do to help

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
226 words · 3 body paragraphs
Opening

I am writing to bring to your attention the ongoing issues with the internet connection in our area.

Bullet 1

describe the problems

Residents in our neighborhood have been experiencing frequent disconnections and slow internet speeds. This has been particularly frustrating for those who rely on the internet for work or studies, leading to disruptions in productivity and communication. The unreliable connection has also affected online entertainment services, causing inconvenience and dissatisfaction among customers.

Bullet 2

explain how it is affecting people

The poor internet connection is significantly impacting people's daily lives. Students are struggling to attend online classes, professionals are facing challenges in meeting work deadlines, and families are unable to enjoy streaming services or video calls. The situation has created a sense of frustration and helplessness among the community members who depend on a stable internet connection.

Bullet 3

say what the company should do to help

I urge your company to promptly address these connectivity issues by conducting a thorough assessment of the network infrastructure in our area. It is essential to invest in upgrading the equipment and enhancing the service quality to ensure a reliable and high-speed internet connection for all customers. Providing timely updates and transparent communication regarding the progress of the improvements would also help in restoring trust and satisfaction among the affected users.

Closing

I trust that your prompt attention to this matter will lead to a swift resolution and improved internet services for our community. Thank you for your understanding and cooperation.

Go further with the books

General Task 1

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Writing Task 2

100 Essential IELTS Essays

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