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Formal Complaint Letter #83
GT Writing Task 1

You should spend about 20 minutes on this task.

The system used for rubbish/garbage collection in your local area is not working properly. This is causing problems for you and your neighbours.

Write a letter to the local council. In your letter:

  • describe how the rubbish collection system is not working properly
  • explain how this is affecting you and your neighbours
  • suggest what should be done about the problem

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
212 words · 3 body paragraphs
Opening

I am writing to bring to your attention the inefficiencies in the rubbish collection system in our local area.

Bullet 1

describe how the rubbish collection system is not working properly

The current rubbish collection system is not working properly as the scheduled collection days are often missed without any prior notice. This results in overflowing bins and rubbish piling up on the streets for days, attracting pests and creating a health hazard for residents.

Bullet 2

explain how this is affecting you and your neighbours

The inadequate rubbish collection system is not only affecting me but also my neighbors. The unsightly mess and foul odors from the uncollected rubbish are not only unpleasant but also lowering the overall quality of life in our neighborhood. Additionally, the accumulation of garbage is leading to an increase in vermin and insects, posing a threat to our health and well-being.

Bullet 3

suggest what should be done about the problem

I suggest that the local council implement a more reliable and efficient rubbish collection schedule. Clear communication about any changes in collection days or delays would also be greatly appreciated. Furthermore, increasing the frequency of collections, especially during peak times, could help prevent the overflow of rubbish bins and maintain the cleanliness of our neighborhood.

Closing

I hope that these suggestions will be taken into consideration and prompt action will be taken to address the issues with the rubbish collection system. Thank you for your attention to this matter.

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