IELTS HUB
Formal Complaint Letter #87
GT Writing Task 1

You should spend about 20 minutes on this task.

You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet.

Write a letter to a company manager with whom you arranged the delivery of goods. In your letter:

  • inform him/her what items you have purchased
  • ask the reason for the delay in delivery
  • suggest what can be done about the matter

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
189 words · 3 body paragraphs
Opening

I am writing to bring to your attention the delay in the delivery of goods that I purchased from your company.

Bullet 1

inform him/her what items you have purchased

I recently made a purchase of a laptop, a printer, and a set of speakers from your company, with the expectation that they would be delivered within three days. However, it has been seven days since the purchase, and I have yet to receive the products.

Bullet 2

ask the reason for the delay in delivery

I would like to inquire about the reason for the delay in the delivery of the items. Is there a logistical issue or any other reason causing the delay? I would appreciate it if you could provide me with an update on the status of my order.

Bullet 3

suggest what can be done about the matter

In order to resolve this matter, I suggest exploring expedited shipping options for the delivery of the goods. Additionally, if there are any issues with the availability of the items, I would be open to considering alternative products or a refund for the delayed items.

Closing

I trust that you will address this issue promptly and ensure the timely delivery of the purchased goods. I look forward to your prompt response and resolution of this matter.

Go further with the books

General Task 1

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Writing Task 2

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