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Formal Complaint Letter #95
GT Writing Task 1

You should spend about 20 minutes on this task.

Your car insurance company has told you that they are going to increase the insurance amount you have to pay for your car each month. You are not happy about this.

Write a letter to the insurance company. In your letter, explain:

  • why you are writing to them
  • why you think the insurance amount should not be increased
  • what you want them to do

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
223 words · 3 body paragraphs
Opening

I am writing to express my dissatisfaction with the recent notification of an increase in my car insurance premium.

Bullet 1

why you are writing to them

I have been a loyal customer of your insurance company for several years and have always paid my premiums on time. However, the sudden decision to raise the insurance amount has come as a surprise and disappointment to me. I believe that the current premium is already quite high and any further increase would place a significant financial burden on me.

Bullet 2

why you think the insurance amount should not be increased

I have a clean driving record and have not been involved in any accidents or claims in the past year. Therefore, I do not see any justification for the increase in my insurance premium. I have also compared the rates offered by other insurance companies and found that your proposed increase is significantly higher than the market average.

Bullet 3

what you want them to do

I kindly request that you reconsider the decision to raise my insurance premium and provide me with a detailed explanation for the increase. I would also appreciate it if you could review my driving history and offer me a more competitive rate based on my record. As a valued customer, I hope that we can reach a mutually beneficial solution that is fair and reasonable.

Closing

I look forward to your prompt response and resolution to this matter. Thank you for your attention to my concerns.

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