The two diagrams illustrate the origin of grievances against the Bank of America and the duration required to address these issues.
The first chart shows that the majority of complaints are received via the internet, while the second graph reveals a significant variation in the time taken to resolve these complaints. It is clear that the bank receives most of its complaints online and that the resolution time varies greatly.
In the first graph, it is evident that the internet is the main source of complaints, accounting for over half of all grievances. The telephone is the second most common source, while the post and fax make up a small fraction of the total. In contrast, in-person complaints are almost negligible.
The second graph shows that while a small percentage of complaints are resolved in a day, the majority take between 1 and 2 weeks. A significant number of complaints take more than a month to resolve, indicating a possible inefficiency in the bank's complaint resolution process.
