IELTS HUB
Formal Complaint Letter #102
GT Writing Task 1

You should spend about 20 minutes on this task.

You have been working in a company for the last two years. Recently, your computer in the office has started giving some problems and it is affecting your work performance.

Write a letter to your manager. In your letter,

  • describe the problem
  • explain how it is affecting your work
  • write what you want him to do regarding it

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
181 words · 3 body paragraphs
Salutation

Dear Manager,

Opening

I hope this letter finds you well.

Bullet 1

describe the problem

I am writing to bring to your attention the ongoing issue with my office computer. Over the past few weeks, it has been experiencing frequent crashes and slow performance. Despite my attempts to troubleshoot and optimize its performance, the problems persist, hindering my ability to work efficiently.

Bullet 2

explain how it is affecting your work

The malfunctioning computer is significantly impacting my work performance. It has led to delays in completing tasks, missing deadlines, and increased frustration. As a result, I am unable to meet the productivity standards expected of me and fear that it may reflect poorly on my overall performance.

Bullet 3

write what you want him to do regarding it

I kindly request your assistance in resolving this matter promptly. It would be greatly appreciated if the IT department could assess the computer and either repair it or provide a replacement to ensure minimal disruption to my work. Your support in addressing this issue would enable me to continue carrying out my responsibilities effectively.

Closing

Thank you for your attention to this matter. I look forward to your prompt action in resolving the computer issue.

Sign-off

Yours sincerely, [Your Name]

Go further with the books

General Task 1

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Writing Task 2

100 Essential IELTS Essays

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