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Formal Complaint Letter #133
GT Writing Task 1

You should spend about 20 minutes on this task.

You use trains to reach the office but the timetable of the train has been changed recently. Also, the train you take to work no longer stops at your station. Write a letter to the railway authority about it.

In your letter,

  • introduce yourself
  • what problems have been created due to the changes
  • what you would suggest them to do

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
213 words · 3 body paragraphs
Salutation

Dear Sir/Madam,

Opening

I am writing to express my concerns regarding recent changes to the train timetable affecting my daily commute to work.

Bullet 1

introduce yourself

The recent changes in the train timetable have caused significant inconvenience for me as the train I usually take to work no longer stops at my station. This has disrupted my daily routine and made me late for work on multiple occasions. As a result, I have been forced to find alternative modes of transportation, which are not only more time-consuming but also more expensive.

Bullet 2

what problems have been created due to the changes

I would suggest that the railway authority consider reinstating the stops at the affected stations to accommodate the needs of passengers who rely on these services. Additionally, providing clear and timely communication about any future changes to the timetable would greatly help passengers in planning their journeys effectively. It is essential for the railway authority to prioritize the convenience and satisfaction of its passengers.

Bullet 3

what you would suggest them to do

In conclusion, I urge the railway authority to take immediate action to address the issues caused by the recent changes to the train timetable. By listening to the feedback of passengers and making necessary adjustments, the railway authority can ensure a smoother and more efficient commuting experience for all. Thank you for your attention to this matter.

Sign-off

Yours faithfully, [Your Name]

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Writing Task 2

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