You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

I am writing to bring to your attention an issue regarding the new bank card mentioned in your recent letter.

I recently received a letter from your bank informing me about the issuance of a new bank card. However, upon opening the envelope, I was surprised to find that the card was missing. This has caused me concern as I am unsure of the whereabouts of the card and worried about the potential security implications.

I would like to express my concern regarding the missing bank card and seek clarification on the next steps to rectify this situation. Could you please provide me with information on what measures the bank intends to take to address the missing card issue? Additionally, I would appreciate guidance on how to proceed in order to ensure the security of my account.

I kindly request your prompt assistance in resolving this matter and appreciate your attention to this issue. I trust that the bank will take the necessary steps to investigate the missing card and provide a solution at the earliest convenience.

I look forward to your prompt response and thank you for your attention to this matter.