IELTS HUB
Formal Complaint Letter #182
GT Writing Task 1

You should spend about 20 minutes on this task.

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

Write a letter to the company. In your letter:

  • introduce yourself
  • explain the situation
  • say what action you would like the company to take

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
202 words · 3 body paragraphs
Salutation

Dear [Company Name],

Bullet 1

introduce yourself

My name is [Your Name] and I am writing to address an issue I have been experiencing with a camera I recently purchased from your store. Upon bringing the camera home, I discovered that it had some technical problems that hindered its functionality. I promptly returned the camera and spoke to one of your representatives about the issue a week ago.

Bullet 2

explain the situation

Despite my efforts to have the camera repaired, I am disappointed to inform you that it has not been fixed yet. This delay has caused inconvenience as I am unable to use the camera for its intended purpose. I have been eagerly awaiting the return of the camera in proper working condition.

Bullet 3

say what action you would like the company to take

I kindly request that the company expedite the repair process of my camera and ensure that it is returned to me as soon as possible. I believe that prompt action on your part will help rectify the situation and restore my confidence in your products and services. I would appreciate your immediate attention to this matter.

Closing

I trust that you will address this matter promptly and provide a satisfactory resolution. I look forward to hearing from you soon. Thank you for your attention to this issue.

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General Task 1

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Writing Task 2

100 Essential IELTS Essays

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Next question: Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready.