IELTS HUB
Formal Complaint Letter #207
GT Writing Task 1

You should spend about 20 minutes on this task.

You are an international student and have borrowed a book from the local public library. You left the book on a bus and when you contacted the bus company, they could not find it.

Write a letter to the librarian explaining the situation and asking what do:

  • Explain that you are an international student and describe the borrowed book
  • Describe the situation of losing the book on the bus and the response from the bus company
  • Ask the librarian what steps take next

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
181 words · 3 body paragraphs
Salutation

Dear Librarian,

Opening

I hope this message finds you well.

Bullet 1

Explain that you are an international student and describe the borrowed book

I am writing to inform you that I am an international student who borrowed a book from the local public library last week. The book is titled 'The Art of Time Management' by Sarah Johnson. It is a paperback book with a blue cover and consists of 200 pages filled with practical tips and strategies.

Bullet 2

Describe the situation of losing the book on the bus and the response from the bus company

Unfortunately, I left the book on the bus while traveling back to my accommodation. I immediately contacted the bus company, but they were unable to locate the book. I am truly sorry for this oversight and understand the importance of returning borrowed items on time and in good condition.

Bullet 3

Ask the librarian what steps take next

I kindly seek your guidance on what steps to take next regarding the lost book. Should I compensate for the lost item or is there a procedure in place for such situations? I am willing to cover the cost of the book and any associated fees as per the library's policy.

Closing

I appreciate your understanding and assistance in this matter. Thank you for your attention to this issue.

Go further with the books

General Task 1

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Writing Task 2

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Next question: A friend of yours invited you to a home party he/she arranged. However, you have just missed this party. Now you want to apologise for not attending it.