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Formal Complaint Letter #33
GT Writing Task 1

You should spend about 20 minutes on this task.

You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.

Write a letter to the manager of the hotel. In your letter:

  • say what the participants liked about the hotel
  • explain why they were unhappy about the food
  • suggest what the manager should do to improve the food in future

Write at least 150 words.

You do NOT need to write any addresses at the top of your letter.

Begin your letter as follows: Dear ……………,

One box per bullet, then compare with Band 9.
213 words · 3 body paragraphs
Opening

I am writing to provide feedback on the recent all-day meeting my company held at your hotel, which overall received positive reviews from the participants.

Bullet 1

say what the participants liked about the hotel

The participants were impressed with the excellent facilities and the attentive service provided by your staff. The meeting rooms were well-equipped and comfortable, creating a conducive environment for productive discussions and presentations. The overall ambiance of the hotel was also highly praised for its cleanliness and modern decor.

Bullet 2

explain why they were unhappy about the food

However, the feedback regarding the food served for lunch was disappointing. Many participants expressed their dissatisfaction with the quality and variety of the dishes. Some mentioned that the food seemed bland and uninspired, lacking the freshness and flavor they expected. This left a negative impression on an otherwise successful event.

Bullet 3

suggest what the manager should do to improve the food in future

To improve the food for future events, I suggest that the manager consider enhancing the menu with more diverse and flavorful options. It would be beneficial to incorporate fresh, locally sourced ingredients and offer a wider selection to cater to different dietary preferences. Additionally, ensuring that the food is well-seasoned and presented attractively can significantly enhance the overall dining experience for guests.

Closing

I trust that with these improvements, the hotel can continue to provide exceptional service and create memorable experiences for all its guests. Thank you for considering our feedback.

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Next question: Every year, someone in the company where you work is chosen as the best employee. Your manager has asked staff members to make suggestions about who should be chosen this year.